Returns & Refunds

Howard's Golf is an authorized dealer for every brand we sell. Everything ships new, genuine, and backed by the full manufacturer's warranty. If something isn't right, here's exactly how we make it right.

Returns

• You have 30 days from delivery to start a return.
• Holiday orders placed Nov 1–Dec 25 can be returned through Jan 31.
• Items must be new, unused, and in the original packaging with all tags, headcovers, and accessories included.
• Start every return by emailing customerservice@howardsgolf.com with your order number. We reply within 1 business day with instructions.
• Sale items can be returned on the same terms unless the listing says Final Sale.

Exchanges

Need a different size or hand in gloves, shoes, or apparel? Place a new order for the size you need, then return the unworn original within 30 days of delivery using the steps above. Ordering first locks in the size before it sells out.

Custom & Built-to-Spec Orders

Custom clubs and gear are built to the exact specs you choose at checkout. Please review every spec before you order. Custom orders can't be canceled once placed and can't be returned.

If what you receive doesn't match the specs on your order, email us within 7 days of delivery with your order number and photos showing the issue. We'll check the build against your order. If we built it wrong, we'll correct or rebuild it at no cost to you, including shipping both ways. If the build matches the specs you ordered, it's yours to keep.

Non-Returnable Items

• Custom and built-to-spec orders (except build errors, above)
• Golf balls once the box or sleeve is opened
• Gloves that have been worn
• Clubs that have been hit
• Shoes worn outdoors
• Used equipment
• Items marked Final Sale

Refund Timing

We inspect your return and issue the refund within 2 business days of receiving it, to the original payment method, including on gift orders. You'll get an email when it's issued. Your bank may take up to 10 business days to post it. Original shipping charges are refunded only when the return is due to our error.

Return Shipping

You pay return shipping on change-of-mind returns. Use a tracked service. The package is your responsibility until it reaches us. Refused or undeliverable packages are refunded minus the original and return shipping costs. Ship to:

Howard's Golf Returns 4401 E Morgan Ave Evansville, IN 47715-2253

Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with photos of the item and the box. We'll send a prepaid return label and ship the correct item at no cost.

Defects that appear after 30 days are covered by the manufacturer's warranty. Contact us first, and we'll help with the claim. Please don't send items directly to the manufacturer.